Delivery Policies
FOR Petsrons UAE
At Petsrons UAE, we recognize the critical importance of reliable and efficient delivery services to ensure the seamless operation of your business. Our delivery policy is designed to accommodate the various needs of our B2B customers across the UAE, providing flexible and timely solutions.
Delivery Areas
We cover all seven emirates in the UAE. For international shipping details, please contact our customer service team.
Delivery Options
| Option | Delivery Time | Minimum Order Value | Shipping Charge | Availability |
|---|---|---|---|---|
| Standard Delivery | 24-48 working hours | 400 AED | Free | All customers |
| Priority Delivery | Within 24 working hours; same-day if ordered before 2 PM UAE time | None | AED 50-200 (varies by location) | All customers |
| In-Store Pickup | Available when order is marked "ready to dispatch" | None | None | All customers |
Order Tracking
After your order is dispatched, you will receive a tracking number via email or SMS, enabling you to monitor your shipment’s status through our website or customer service.
Business Hours for Delivery
Deliveries are made from Saturday to Friday, 9 AM to 5 PM.
Receipt of Goods
Deliveries must be received by an authorized representative of your company. A valid ID and order confirmation number may be required at the time of delivery.
Failed Deliveries
If a delivery attempt is unsuccessful due to unavailability or incorrect information, our team will contact you to reschedule. Additional charges may apply for re-delivery.
Bulk Orders
For bulk orders, please engage our sales team directly to discuss delivery schedules and specific requirements.
Customer Support
For any inquiries or assistance regarding your delivery:
Email: info@petsrons.ae/petsronsllc@gmail.com
Phone: +971-561562099
Operating Hours: Saturday to Thurday, 8:30 AM to 6 PM
